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Semesteria

Application Support Analyst

Semesteria

Posted

3 weeks ago

Manila, National Capital Region

Remote

PHP 50K

Mid Level

Full Time

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Industry

Sema

Sema Summary

The Application Support Analyst in Legal Technology plays a crucial role in providing technical support and analysis for legal applications. In this full-time position based in Manila, you will be responsible for troubleshooting issues, assisting users, and ensuring optimal system performance. This position requires a mid-level experience in IT support, preferably within a legal context. The hybrid work option allows some flexibility, making it suitable for various lifestyles as well.

About Company

Semesteria is a forward-thinking company focused on providing innovative technology solutions, specifically in the legal sector.

Core Requirements

  • Bachelor's degree in IT or related field
  • 3+ years of application support experience
  • Strong analytical skills
  • Problem-solving capabilities
  • Familiarity with legal software systems

Responsibilities

  • Provide technical support for legal applications
  • Troubleshoot system issues promptly
  • Collaborate with legal teams to understand requirements
  • Act as a liaison between users and IT
  • Ensure systems are up-to-date and functioning
  • Document technical issues and solutions
  • Train users on application functionalities

Must Have skills

Analytical skillsTechnical supportProblem-solvingCommunication skillsKnowledge of legal software

Nice To Have Skills

Project managementUser trainingSoftware developmentLegal process understandingDatabase management

Tools Knowledge Requried

Legal softwareSupport ticket systemsDatabase toolsCommunication platformsDocument management systems

Job Keywords

application supportlegal technologyIT analystproblem-solvingtechnical support

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