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Application Support Analyst
Comrise
Posted
last week

Taguig, National Capital Region, Philippines

Remote

IDR 8M

Mid Level

Full Time

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Sema Summary

The Application Support Analyst focuses on technical and functional support for business applications. The role involves incident management, troubleshooting, and user support in a global team environment.

About Company

Comrise is a staffing, consulting and enhanced search technology company headquartered in New Jersey, specializing in workforce solutions across various industries.

Core Requirements

Bachelor’s degree in IT, Computer Science, or a related field
2-3 years of experience in IT Service Desk or Application Support
Strong verbal and written communication skills
Customer-focused mindset
Ability to work independently and manage multiple priorities

Responsibilities

Provide application and technical support via email, phone, and portals
Act as the first contact for application-related issues and inquiries
Log and manage incidents ensuring timely resolutions
Analyze issues and escalate complex problems
Communicate with users and stakeholders on issue status
Collaborate with developers and product managers to resolve issues
Maintain regression tests and support continuous improvement initiatives

Benifits

Hybrid work environment
Professional development opportunities

Must Have skills

Technical support skillsIncident managementService Level Agreement (SLA) knowledgeCustomer service skillsSelf-motivation and organizationBasic understanding of web-based applicationsStrong communication skills

Job Keywords

Application SupportIT SupportService DeskTechnical SupportCustomer Service

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