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Application Support Analyst
RBC
Posted
3 weeks ago

Greater Kuala Lumpur

Onsite

MYR 5K

Junior Level

Full Time

Job Categories

Support IT Analysis Technical Engineering

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Sema Summary

The Application Support Analyst at RBC will be responsible for maintaining and supporting application systems within the Greater Kuala Lumpur area. This role requires an understanding of technical systems and user needs to provide effective solutions. A junior level position, it invites candidates to engage with various technical challenges and contribute within a collaborative environment. The role ensures system integrity and user satisfaction.

About Company

RBC is a leading financial institution that offers a wide array of banking services and solutions. Committed to providing responsible and innovative financial solutions, RBC fosters a culture that values inclusion and diversity.

Core Requirements

Bachelor's degree in IT or related field
Strong analytical skills
Basic knowledge of application support
Effective communication skills
Ability to work in a team

Responsibilities

Support application users in troubleshooting issues.
Monitor application performance and reliability.
Collaborate with technical teams for system enhancements.
Document user queries and resolutions.
Assist in software updates and system maintenance.
Participate in user training sessions.
Identify and escalate complex technical problems.

Must Have skills

Analytical skillsCommunication skillsTechnical supportProblem-solvingTeam collaboration

Nice To Have Skills

Knowledge of SQLExperience with ITILProject management skillsCustomer service orientationFamiliarity with software testing

Job Keywords

Application SupportTechnical AnalysisUser SupportTroubleshootingIT Services

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