Analyst
Firstsource Solutions Limited
Posted
3 months ago
Mumbai Metropolitan Region
Remote
INR 50K
Mid Level
Full Time
Sema Summary
The Analyst role focuses on real-time performance management and reporting within workforce management. Key tasks include data analysis and process development to improve operational efficiency.
About Company
Firstsource Solutions Limited is a leading business process solutions provider with a global footprint across various sectors, utilizing innovative technology and analytics to empower clients.
Core Requirements
- Bachelor's degree in a relevant field
- Intermediate MS Excel knowledge
- Strong analytical skills
- Excellent written and verbal communication skills
- Ability to work flexible hours
Responsibilities
- Monitor real-time performance metrics
- Manage exceptions effectively
- Generate hourly, daily, and weekly reports
- Prepare and update dashboards
- Track incidents and manage escalations
- Ensure adherence to processes and procedures
- Manage floor and seat assignments
Benifits
- Flexible work arrangements
- Work-life balance
- Career growth and learning
- Diversity and inclusion
- Environmental sustainability
Must Have skills
Job Keywords
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