Analyst
Etraveli Group
Posted
last week
Pune, Maharashtra, India
Onsite
INR 60K
Entry Level
Full Time
Sema Summary
The Analyst - WFM role at Etraveli Group involves managing Workforce Management activities. The position requires monitoring performance and supporting real-time operations.
About Company
Etraveli Group is a leading tech solutions provider specializing in online flight sales, connecting millions of travelers globally.
Core Requirements
- Minimum 1.5 years of experience in WFM
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Proficient in MS Office and Google Sheets
- Graduate or Undergraduate degree
Responsibilities
- Monitor queue level performance and forecast variations
- Drive real-time management performance for contact centers
- Communicate and document real-time floor activities
- Approve and plot real-time schedule exceptions
- Simulate scenarios and develop contingency plans
- Conduct root cause analysis for operational actions
- Publish intraday reports and manage attendance
Must Have skills
Job Keywords
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