Analyst
Concentrix
Posted
last week
Gurugram, Haryana, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The role involves operational planning and execution in Workforce Management. Key tasks include forecasting, capacity planning, and staff scheduling.
About Company
Concentrix is a global technology and services leader that powers some of the world’s best brands. They specialize in designing, building, and running integrated, end-to-end solutions for enterprises.
Core Requirements
- Bachelor's degree
- Experience in scheduling and WFM
- Strong decision-making skills
- Effective communication abilities
- Knowledge of MS Excel
Responsibilities
- Manage agent preferences and scheduling requests.
- Collaborate with training to schedule necessary coaching.
- Review current scheduling processes for efficiency.
- Consult with operations to develop staffing requirements.
- Prepare reports for hiring needs and scheduling analysis.
- Maintain and set up various WFM tools.
- Identify schedule changes and escalate issues as needed.
Must Have skills
Job Keywords
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