AI Specialist
Home Credit Philippines
Posted
3 weeks ago
Quezon City, National Capital Region, Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
The AI Optimization and QA Specialist ensures adequate staffing to support operations and meet service level agreements. The role involves evaluating call quality and providing insights for AI service improvement.
About Company
Home Credit Philippines is a tech-driven consumer finance company that provides innovative financial solutions. Since its launch in 2013, it has grown significantly, impacting millions of lives through accessible financial products.
Core Requirements
- Analytical skills
- Critical thinking
- Excellent communication
- Knowledge in AI and Machine Learning
- Experience in quality assurance
Responsibilities
- Evaluate voice bot calls
- Provide quality call evaluations
- Suggest improvements for AI services
- Share findings with the AI Team
- Conduct root cause analysis
- Meet call evaluation targets
- Provide user experience feedback
Benifits
- Permanent dayshift schedule
- Up to 20% variable performance-based bonus
- HMO on Day 1 / HMO with dependents
- Access to mental health coverage and wellness partners
- Wellness Leave and Birthday Leave benefits
Must Have skills
Job Keywords
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