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Aftersales Manager
Inchcape Indonesia
Posted
last week

South Jakarta, Indonesia

Onsite

IDR 20M

Mid Level

Full Time

Job Categories

Management Automotive Customer Sales Operations

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Sema Summary

The Aftersales Manager will oversee all aftersales activities to ensure operational excellence and profitability. This role demands strong leadership in delivering a premium customer experience aligned with brand standards.

About Company

Inchcape is a global automotive distributor operating in 38 markets, partnering with major automotive brands to enhance mobility solutions. The company focuses on sustainability, innovation, and excellent customer service.

Core Requirements

Bachelor's degree in mechanical/automotive engineering or Business Management.
Minimum 5 years of experience in automotive aftersales.
At least 3 years in a managerial role.
Strong analytical skills.
Ability to interpret performance data.

Responsibilities

Lead and manage aftersales activities.
Ensure operational excellence across dealer networks.
Improve customer satisfaction and retention.
Manage service, parts, and warranty operations.
Analyze financial metrics for performance improvement.
Drive profitability through efficient operations.
Align aftersales strategies with business objectives.

Must Have skills

Analytical skillsLeadershipCustomer serviceOperations managementData interpretationTeam collaborationCommunication

Job Keywords

aftersalesmanagementautomotivecustomer satisfactiondata analysis

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