Aftersales Administrator
LIXIL
Posted
last week
Greater Kuala Lumpur
Onsite
MYR 4K
Mid Level
Full Time
Sema Summary
The Aftersales Administrator will support customer service and manage service requests while ensuring a smooth aftersales experience. The role requires strong communication skills and a background in customer service or technical support.
About Company
LIXIL is a global enterprise specializing in water and housing products. Founded in 2011 through a merger, the company aims to enhance home living through innovative technology and high-quality products.
Core Requirements
- 1-3 years in customer service
- Experience in technical support
- Basic understanding of home appliances
- Proficient in MS Office and CRM systems
- Strong communication skills
Responsibilities
- Provide timely support on aftersales issues.
- Coordinate inspections and service appointments.
- Manage warranty claims and service reports.
- Communicate solutions and service outcomes clearly.
- Liaise for replacement parts and service stock.
- Document customer feedback and service records.
- Support troubleshooting and product commissioning.
Must Have skills
Job Keywords
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