Administrator
Wipro
Posted
last week
Chennai, Tamil Nadu, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Administrator L3 role at Wipro focuses on managing and resolving client service requests for software, hardware, and network issues. The position requires adherence to SLA timelines and exceptional client satisfaction standards.
About Company
Wipro is a leading AI-powered technology services and consulting company that delivers innovative solutions for complex digital transformation needs across industries. With a strong commitment to co-innovation, Wipro aims to help clients build intelligent and sustainable businesses.
Core Requirements
- Bachelor's degree in computer science or related field
- 3-5 years of experience in IT administration
- Knowledge of ticketing systems and service management
- Ability to perform root cause analysis
- Strong problem-solving skills
Responsibilities
- Resolve and manage client service requests efficiently.
- Ensure timely responses to all tickets raised by clients.
- Maintain client software/hardware/network according to SLAs.
- Perform root cause analysis for issues and create action plans.
- Coordinate with on-site teams for complex problem resolutions.
- Provide timely user access based on client requests.
- Track service requests from acceptance to resolution.
Must Have skills
Job Keywords
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