Administrator
Wipro
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 100K
Mid Level
Full Time
Sema Summary
The Administrator role involves resolving and managing client software, hardware, and network issues. Ensuring adherence to service level agreements is critical to maintaining client satisfaction.
About Company
Wipro is a leading global information technology, consulting, and business process services company, helping clients navigate their digital transformation.
Core Requirements
- Bachelor's degree in Information Technology or related field.
- 3-5 years of experience in IT administration.
- Strong understanding of software and hardware configurations.
- Ability to analyze and resolve issues effectively.
- Excellent communication skills.
Responsibilities
- Ensure timely ticket response from clients.
- Maintain quality parameters for service requests.
- Monitor client network and hardware status.
- Perform root cause analysis of issues.
- Install and configure IT assets based on requests.
- Coordinate with teams for complex issue resolution.
- Track tickets from acceptance to resolution.
Must Have skills
Job Keywords
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