Administrator
Wipro
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 60K
Mid Level
Full Time
Sema Summary
The Administrator role at Wipro involves managing client software, hardware, and network requests to ensure satisfaction. Candidates should be experienced in troubleshooting and service management as per defined SLAs.
About Company
Wipro is a leading AI-powered technology services and consulting company offering innovative solutions for digital transformation. With a strong emphasis on client-centric co-innovation, Wipro employs over 230,000 people across 65 countries.
Core Requirements
- Bachelor's degree in Computer Science or related field
- 3-5 years of experience in IT support
- Proficiency in troubleshooting hardware and software issues
- Understanding of network protocols and systems
- Experience with service ticketing systems
Responsibilities
- Resolve and manage client software and hardware requests
- Ensure timely response to all tickets raised by end-users
- Maintain quality parameters in service request solutions
- Perform root cause analysis for issues raised by clients
- Coordinate with teams for complex problem resolution
- Ensure zero escalations through effective issue management
- Monitor the number of tickets raised and manage resolutions
Must Have skills
Job Keywords
Similar Jobs
Administrator
S&P Global
Ahmedabad, Gujarat, India
Administrator
Wipro
Bengaluru, Karnataka, India
Administrator
Wipro
Chennai, Tamil Nadu, India
Administrator
HuntingCube
Bengaluru, Karnataka, India
Administrator
Wipro
Coimbatore, Tamil Nadu, India
Administrator
S&P Global
Hyderabad, Telangana, India
Administrator
Transoft Solutions Inc.
Bengaluru, Karnataka, India
AIX Administrator
Infosys
Bengaluru East, Karnataka, India
AWS Administrator
Sanver India Private Limited
Mumbai, Maharashtra, India
Bid Administrator
Mott MacDonald
Bengaluru, Karnataka, India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.