Accounting Support Specialist
Momentive Software
Posted
last week
Cebu, Central Visayas, Philippines
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
The Accounting Support Specialist will provide user support and improve customer experiences with Momentive Software products. This role focuses on timely responses to customer inquiries, error identification, and training users.
About Company
Momentive Software amplifies the impact of organizations worldwide through its cloud-based solutions, focusing on fundraising, learning, events, accounting, and more.
Core Requirements
- Degree in accounting-related course
- Strong general accounting knowledge
- Experience with international clients
- Comfortable with phone and email support
- Ability to work in a hybrid setup
Responsibilities
- Respond to customer service inquiries via ticket system.
- Identify and replicate errors reported by customers.
- Collaborate with team members for issue resolution.
- Provide customer feedback during team meetings.
- Identify recurring service requests to reduce ticket volume.
- Train customers on product usage via phone and email.
- Maintain high customer satisfaction scores.
Benifits
- Medical
- Dental
- Optical Benefits
- Flexible Paid Time Off
- Life Insurance
Must Have skills
Job Keywords
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