Account Manager
Infipay Tech
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Remote
PHP 50K
Mid Level
Full Time
Sema Summary
Infipay Tech is looking for a proactive Account Manager to manage post-sale support for merchant clients. This role is crucial for ensuring client satisfaction and retention through effective onboarding and communication.
About Company
Infipay Tech provides reliable online payment solutions for high-risk industries in South East Asia, offering multiple currencies and payment methods.
Core Requirements
- At least 2 years of experience in account management or customer support.
- Strong written and verbal communication skills in English.
- Highly organized and detail-oriented.
- Familiarity with CRM and digital tools.
- Ability to work in a remote, fast-paced environment.
Responsibilities
- Guide merchants through the onboarding process.
- Assist with documentation and system setup.
- Act as the primary contact for merchants post-onboarding.
- Address merchant inquiries via email and calls.
- Send updates regarding product changes and compliance.
- Submit weekly status reports to the sales team.
- Maintain accurate records of communications and issues.
Must Have skills
Job Keywords
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