Account Coordinator
Point
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The Account Coordinator Team Lead will coach and support the customer service team while ensuring high standards of service. This role combines leadership with hands-on customer interaction to enhance the customer experience.
About Company
Point is a leading home equity platform that empowers homeowners to unlock their equity and achieve financial flexibility. The company is backed by top investors and is known for its employee-centric culture.
Core Requirements
- 2+ years in customer-facing support roles
- 1+ year in coaching or mentoring
- Excellent communication skills
- Strong problem-solving abilities
- Proficient in Google Workspace and CRM platforms
Responsibilities
- Support the customer experience team as a player-coach.
- Monitor performance through reviews of interactions.
- Track team trends related to customer service metrics.
- Provide actionable feedback to team members.
- Collaborate with training teams for content improvement.
- Lead skill development and model service behaviors.
- Deliver onboarding and advanced training modules.
Benifits
- Medical insurance
- Career Advancement
- Work-Life Balance
- Global Experience
Must Have skills
Job Keywords
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